At HDSL, we are committed to providing excellent customer service and outstanding value in fine jewelry while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences, dates of special occasions
related to people you buy gifts for (e.g., birthdays), and billing and shipping information. Under no circumstances do we sell or rent this information to other businesses, and we protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in HDSL . Our Privacy Policy is explained in more detail below.
1. What information does HDSL collect from our online customers? For those individuals who visit our site but do not make a purchase, we collect and store IP
("Internet Protocol") addresses during the visit. No individualized information is collected, and the IP address is not traced to a particular individual.
Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name
or other personally identifying information but is used solely to provide generalized demographic data,
such as what geographic areas our visitors are from and visitor browsing patterns. For those who make a purchase on HDSL ,
in order to fulfill the order, we collect and store your name, address, shipping information, e-mail address, telephone number, purchase data, and billing information.
2. Does HDSL use "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Currently, if you place an item in a shopping basket during your visit to HDSL, we will create a cookie containing a unique customer number on your computer. This function enables us to store items in your shopping cart until
you make a purchase. Most web browsers automatically accept cookies, but you can usually change your browser to prevent such acceptance, which will result
in your inability to purchase online from us. We do not retain any individualized information as a result of our use of cookies.
3. How does HDSL use the individualized information that we collect?
We and the third parties who provide services related to HDSL will use the information referenced above to fulfill your order and provide services related to HDSL or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product
customization, order fulfillment and shipping, Web site evaluation, data analysis and, where applicable, data cleansing. The third parties who provide any of these
services are authorized to use this information only in connection with the services they are engaged to perform.
In addition to using the information referenced above to fulfill your purchase order, we also retain some of that information in our customer database. We use that information to track your order, to respond to your inquiries and to make subsequent purchases you wish to make easier and faster. We also may use that information, from time to time, to contact you concerning our products, services, sales or special promotions of HDSL or our corporate affiliates, including HD Jewelers. We try to limit those contacts to ones that might be of interest to you. If you would prefer not to be contacted about our special offers, products or services,
please notify us at the mailing address, e-mail address or phone number provided below:
HDSL Ltd
Unit B5, Connaught Business Centre
Hyde Estate Road
London
NW9 6JL
info@hdint.co.uk
Tel: 020 89058316
.
Returns & Replacements
If you wish to return goods correctly supplied to your order, 'call Customer Services within 7 working days after delivery'.
If goods delivered are damaged or faulty, please contact Customer Services within 7 days of delivery, you have the right to cancel within the 7 day cooling off period.
Shortages or Non-delivery should be notified within 7 days of the invoice date.
The problem will be investigated and replacements despatched as soon as possible.
If you have an Internet order query, please contact Customer Service on 020 89058316, or email info@hdint.co.uk.
All emails will be repled within 24 hours, Our customer service helpline is staffed from 8.00 am to 5.00 pm Monday to Friday excluding public holidays.
All the products in the store are inclusive of VAT.
Our VAT number is: 992 33 9580